Reference

Terms & Conditions for Your mp500 Account

mp500 Terms & Conditions set the rules for opening an account, using our casino and sports areas, and moving funds through DANA, OVO, GoPay or QRIS.

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mp500 Terms & Conditions for Your mp500 Account
CONTACT ROUTES

Help With Terms, Login or Wallet Status

A clear contact route matters when a policy question affects your account. We ask you to contact support from the signed-in account where possible, because that lets us match your request with…

Account support Use the account support channel for questions about Terms & Conditions, phone verification, duplicate account concerns or a blocked sign-in. We may ask you to confirm registered details before discussing account-specific matters, and we will keep the conversation tied to the relevant policy clause.
Wallet status For a wallet status question, send the payment rail, amount reference and time shown in your account. DANA, OVO, GoPay and QRIS requests are checked against the transaction record before we explain the next step under the applicable Terms & Conditions.
Policy request If you need a clause explained or want to request a correction to your account record, contact us through the support path connected to your login. We can explain the wording, identify the responsible process and tell you what verification is needed.
ACCOUNT SAFEGUARDS

How We Apply These Terms Day to Day

We apply the policy through practical account controls rather than hidden steps. Phone verification links access to the account record, while device and session checks help us notice unusual sign-ins.

Data handling

We use registration, phone verification and transaction details to operate the account and apply these Terms & Conditions. Access to account-specific data is limited to the support or payment process that needs it, and requests are handled against the matching account record.

Cookies and sessions

Cookies and session data help keep your login connected while you move from the lobby to the cashier. Clearing them may sign you out or require another phone check. Our Terms & Conditions still apply when you return from a different browser or device.

Account security

Keep your password, phone access and verification codes private. We do not treat a message from an unverified address as authority to change account details. If a device is unfamiliar, contact support before requesting a wallet or withdrawal action.

Record retention

We retain account and transaction records for the period needed to apply the Terms & Conditions, resolve disputes and meet applicable legal duties. When a retention period ends, the record is handled according to our operational process rather than kept for casual browsing.

Change requests

To correct your name, phone number or another account detail, contact us from the signed-in account and describe the requested change. We may require a fresh verification step before editing the record, particularly when the change affects DANA, QRIS or bank transfer access.

Policy contact

Questions about these Terms & Conditions belong with our account support route, not a payment recipient or game table. Give us the clause, screen or transaction reference involved, and we will explain the applicable process and any local-law restriction.

Terms & Conditions Questions for mp500

These answers address the policy searches we receive most often from Indonesian account holders. They cover access, identity checks, payment records, devices and requests for changes. The full Terms & Conditions remain the controlling text, especially where local law requires a feature or account action to be handled differently.

You can read the current Terms & Conditions on this page before opening an account and return to them from the account area after login. Check the page again when we notify you of a policy change, because the latest wording controls future account activity.

Yes. Account access and feature eligibility depends on local law. We may limit access, request an additional check or decline a transaction where local law permits. Your location and account details must be accurate so we can apply the relevant rule.

You must provide accurate registration details and complete phone verification before account access is enabled. Keep one personal account and protect its login details. If the record cannot be matched, we may pause account actions until the required check is complete.

The Terms & Conditions require you to use a payment route connected to your own account details and to check the displayed wallet status before confirming. We match DANA, OVO, GoPay and QRIS records, and may request a reference when a transaction needs checking.

You can return through a supported mobile browser or desktop path, but a new device or cleared session may trigger another login or phone verification step. Do not share access. If a device check blocks you, contact support from the account route.

Send support the relevant clause, account detail or transaction reference and explain why you disagree. We will check the account record and payment trail, then tell you whether a correction, additional verification or local-law restriction applies under the Terms & Conditions.

Contact us through the signed-in support path and name the data you want corrected. We may ask for phone verification or another account check before changing it. Requests affecting withdrawals, QRIS or bank transfer details receive an additional record check.

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